1. Information We Collect

1.1 Personal Information You Provide

We collect personal data that you voluntarily share when interacting with our website or mobile app, such as:

• Name
• Email address
• Phone number
• Location or address details
• Any other information you provide when creating an account, requesting services, or contacting us

1.2 Automatically Collected Information

When you access or use our services, we may automatically collect certain technical and usage data, including:

• Device type and operating system
• IP address
• Browser type
• Pages viewed and access times
• Referring URLs and navigation behavior

2. How We Use Your Information

2.1 To Provide and Improve Services

We use your information to:

• Operate, maintain, and improve our website and mobile app
• Manage user accounts and service bookings
• Respond to support requests and user inquiries
• Personalize your experience based on your preferences

2.2 Communication

We may contact you with:

• Service updates and booking confirmations
• Promotional offers or platform announcements
• Important security or policy notifications

You can opt out of marketing communications at any time via the unsubscribe link or by contacting us directly.

2.3 Analytics and Research

We may use collected data for:

• Service performance analysis
• User behavior tracking (e.g., popular services or user trends)
• Internal research to enhance platform functionality and decision-making

2.4 Legal Compliance and Safety

We may use or disclose your information to:

• Comply with legal obligations or government regulations
• Enforce our terms of service and policies
• Detect and prevent fraud, abuse, or other harmful activities
• Protect the rights and safety of Fundi Moja, our users, and the public

3. Sharing of Your Information

We do not sell, rent, or share your personal information with third parties for marketing or unrelated purposes.

3.1 With Essential Service Providers

We may share limited data with trusted third-party providers who support the technical and operational aspects of our platform, including:

• Website and mobile application hosting
• Secure payment processing
• Customer support services
• Data analytics and diagnostics

These providers are contractually bound to:

• Use your information only for the purpose of providing services to Fundi Moja
• Keep your information secure and confidential
• Never use or share your data for their own purposes

We carefully vet these partners to ensure they comply with strict data protection standards.

3.2 Legal and Regulatory Disclosures

We may disclose your personal data if required to:

• Comply with legal obligations or court orders
• Respond to valid requests from public authorities
• Protect our legal rights, enforce policies, or prevent fraud or harm

4. Data Security

We implement technical and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that no system is completely secure, and we cannot guarantee absolute data security over the internet.

5. Third-Party Links and Services

Our platform may contain links to third-party websites or services. These are provided for your convenience, but we do not control or endorse their content or privacy practices. We encourage you to review the privacy policies of any third-party platforms you interact with.

Examples of third-party services we use include:

• Google Play (In-App Purchases): Google Privacy Policy
• Safaricom M-Pesa Express: Safaricom Data Privacy Statement
• Flutterwave Payment Gateway: Flutterwave Privacy Policy

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected such data, we will promptly delete it.

7. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your information
• Request deletion of your data, subject to legal and business requirements
• Withdraw consent where applicable

To exercise your rights, contact us using the information provided below. We will respond within a reasonable timeframe and in accordance with applicable law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will become effective immediately upon posting on our platform. We encourage you to review the policy regularly to stay informed about how we protect your information.