Refund and Returns Policy

🛒 Return and Refund Policy

At Sicons, we are committed to delivering high-quality home appliances and ensuring customer satisfaction. If you’re not completely satisfied with your purchase, please review our Return and Refund Policy below.

✅ Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Time Frame: Returns must be initiated within 7 days of receiving the product.

• Condition: The item must be unused, in original packaging, and include all accessories, manuals, and warranty cards.

• Proof of Purchase: A valid receipt or order number is required.

🚫 Non-Returnable Items

The following items are non-returnable:

• Products marked as “non-returnable” at the time of purchase.

• Items that have been used, damaged, or altered after delivery.

• Customized or personalized products.

To initiate a return:

1. Contact Us: Reach out to our Customer Support at info@sicons.co.ke within 7 days of receiving the product.

2. Provide Details: Include your order number, product details, and reason for return.

3. Return Authorization: Upon approval, we’ll provide a Return Merchandise Authorization (RMA) number and instructions for returning the item.

🔁 Refund Process

• Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

• Approval: If approved, a refund will be processed to your original payment method within 7 business days.

• Shipping Costs: Please note that shipping fees are non-refundable.

⚠️ Damaged or Defective Products

If you receive a product that is damaged or defective:

• Report Immediately: Contact us within 24 hours of delivery.

• Provide Evidence: Send photos or videos of the damage or defect.

• Resolution: We will arrange for a replacement or repair at no additional cost.

📍 Return Shipping

• Within Nairobi: Our team will arrange a free pickup.

• Outside Nairobi: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

📞 Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

• Email: info@sicons.co.ke

• Phone: +254742312156

• Website: https://sicons.co.ke